Securus Technologies is a company that’s been making many advances in correctional facility management. Taking on contraband has been a priority in recent history. While the company provides monitoring services presently, a new technology known as wireless containment systems are now implemented to prevent contraband cell phone usage. JPay, a recently acquired company, has overseen developing the technology, installing it, and testing it. The results so far are promising. An estimate of over a billion calls and messages intercepted is just the beginning.
Robert Johnson, a former correctional facility officer, is a consultant for Securus Technologies. He works with the company to get the units into new facilities and is an advocate of trying to pass legislation to make the systems mandatory. The cause is close to his heart. Johnson was shot six times in the chest by a former inmate. It’s reported that the reason for the hit was due to confiscating a contraband package valued at over $50,000. An infant’s life was also taken by a similar senseless act of violence.
The wireless containment systems operate similarly to a cell phone tower. The difference is that they block the signal from connecting to the appropriate network to prevent the call or message from being completed. An error message is played, stating that the communication hasn’t been completed.
Securus Technologies is a company that’s based in Texas and has over 30 years’ experience in corrections management. The organization provides software, monitoring services via telephone and in the facility with cameras, financial services, and much more. Securus is best known for connecting inmates with their loved ones. Through services such as telephone calling plans, video visitation, and messaging; they provide affordable and convenient services to all customers, internal and external.
Securus also takes customer service seriously. Recently accredited by the Better Business Bureau, the company was given an “A+” rating. Over 95 percent customer satisfaction and a nearly 100 percent one call resolution makes the company attractive to do business with. Through its newly acquired companies, it’s also begun to take on the financial services side of the business. Funding inmate accounts and processing online payments are among the newly offered services. Securus brings many new innovations to the table. Growing along with its customers and the current trends, Securus should be worth keeping an eye on in the future.
Approximately two years ago, Securus Technologies put all of their future projects on hold to work on their Wireless Containment Systems program. The Wireless Containment Systems program is an internal technological advancement to prevent inmates from using cell phones.
Securus Technologies was shocked when they discovered that seven out of ten inmates has a cell phone. This was made known to them by an ex-prison worker, Robert Johnson. Robert Johnson worked at a prison near Atlanta, Georgia. His job in the prison was to confiscate electronic communication devices found in jail cells. Mr. Johnson confiscated at least 15 different electronic communication devices every day.
One day, while Robert Johnson was enjoying his day off, a man entered his home and shot him 10 times. Robert Johnson was initially labeled as a D.O.A., but he was able to be revived. During the investigation, Robert was informed that an inmate from used a cell phone to organize the attack. From that moment on, Robert Johnson has been at war against inmates with cell phones.
Robert Johnson is helping Securus Technologies by spreading the word about the Wireless Containment Systems program. In a recent live demonstration for several government officials of various U.S. states, Securus Technologies displayed how this technology works. As an inmate tried to use a cell phone. The cell phone signal was secretly connected to Securus’ phone network, and the inmate was unable to make the call.
Securus Technologies plans on installing this service in every prison throughout America. Since Securus does not want other prison workers to experience what Robert Johnson experienced, Securus is provided their Wireless Containment Systems program for free. Securus Technologies hopes government officials take advantage of this. Many people in all 50 states are starting to write letters to the government asking them to install this service in the prison facilities.
Securus Technologies Company is one of the most prominent companies working towards solving the problems the inmate industry is facing in a manner that depicts their true leadership in the industry. For over two decades of professional experience, the company has always strived to become part of the solution to the problems their clients are facing in the industry. Perhaps this is the reason why they are looking towards becoming part of the business solution to their simulation capabilities. If you are looking towards achieving working solutions, you can achieve your independent goals as an inmate industry with the technology provided by Securus Technologies Company,
Securus Technologies Company is a leading technology solutions provider in the inmate industry. For over two decades of experience in the industry, Securus Technologies Company has always worked towards sustaining the company’s business solution in a manner that depicts better business solutions. This is perhaps the reason why their services have been amassed in a manner that shows their independent capabilities in the industry. The company has a strong commitment towards customer satisfaction. This is why they are regarded as the best in the industry when it comes to the creation of a working business solution in the industry.
Securus Technologies Company is also committed to integrity. Their business is one of the most transparent in the industry because they assimilate a working solution that is tailored to suit every inmate facility. For this reason, the company is decided to embark on listening to the feedback of their clients in the inmate industry so that they could get what the people have to say about their business. For all the reviews that streamed in from their clients, none of them was negatively impacted. In fact, numerous positive reviews praise the service delivery charter of Securus Technologies Company as it solves problems immensely.
Securus Technologies is a market leader in the provision of technological solutions to the US criminal justice system. It has challenged its main competitor is the sector, GTL, to a technology face-off. Securus wants an independent assessment of the technologies offered by it and GTL to determine the best services provider.
Richard A. Smith, the CEO of Securus, accused GTL of spinning facts by claiming that their services were as good as those of Securus. He said that it was not fair for GTL to compare its services to those of Securus since the firm had invested over $700 million in improving its services. In comparison, GTL had only made a small fraction of that investment.
According to Smith, Securus is better than GTL on many fronts. For instance, the product set offered by Securus is quite large compared to that of GTL. Besides that, GTL has previously indicated that most of its customer service is outsourced. It is in stark contrast to Securus since the company’s customer service is wholly domestic.
In a test, Securus found that its customer service was 600% better than that of GTL. Another reason why Securus thinks it is better than GTL is that it does not outsource its field technicians like GTL does. An outsourced GTL technician may not have a vested interest in ensuring customer satisfaction like those working for Securus.
An area where Securus is an undisputed leader in is the use of VOIP services. It currently has the largest VOIP platform in the world. The platform is prone to routine upgrades, which enables distribution of services to customers at a lower cost and faster than GTL platforms. The CEO of Securus also said that proof of his company’s quality could be found in customer responses. Customers stated that they found Securus services to be superior to those of GTL.