Securus Technologies’ Facility Customers Comment on Using Technology to Solve and Prevent Crimes

Securus Technologies Company is one of the most prominent companies working towards solving the problems the inmate industry is facing in a manner that depicts their true leadership in the industry. For over two decades of professional experience, the company has always strived to become part of the solution to the problems their clients are facing in the industry. Perhaps this is the reason why they are looking towards becoming part of the business solution to their simulation capabilities. If you are looking towards achieving working solutions, you can achieve your independent goals as an inmate industry with the technology provided by Securus Technologies Company,

 

Securus Technologies Company is a leading technology solutions provider in the inmate industry. For over two decades of experience in the industry, Securus Technologies Company has always worked towards sustaining the company’s business solution in a manner that depicts better business solutions. This is perhaps the reason why their services have been amassed in a manner that shows their independent capabilities in the industry. The company has a strong commitment towards customer satisfaction. This is why they are regarded as the best in the industry when it comes to the creation of a working business solution in the industry.

 

Securus Technologies Company is also committed to integrity. Their business is one of the most transparent in the industry because they assimilate a working solution that is tailored to suit every inmate facility. For this reason, the company is decided to embark on listening to the feedback of their clients in the inmate industry so that they could get what the people have to say about their business. For all the reviews that streamed in from their clients, none of them was negatively impacted. In fact, numerous positive reviews praise the service delivery charter of Securus Technologies Company as it solves problems immensely.

 

Securus Challenges GTL to a Products and Services’ Face-Off

Securus Technologies is a market leader in the provision of technological solutions to the US criminal justice system. It has challenged its main competitor is the sector, GTL, to a technology face-off. Securus wants an independent assessment of the technologies offered by it and GTL to determine the best services provider.

Richard A. Smith, the CEO of Securus, accused GTL of spinning facts by claiming that their services were as good as those of Securus. He said that it was not fair for GTL to compare its services to those of Securus since the firm had invested over $700 million in improving its services. In comparison, GTL had only made a small fraction of that investment.

According to Smith, Securus is better than GTL on many fronts. For instance, the product set offered by Securus is quite large compared to that of GTL. Besides that, GTL has previously indicated that most of its customer service is outsourced. It is in stark contrast to Securus since the company’s customer service is wholly domestic.

In a test, Securus found that its customer service was 600% better than that of GTL. Another reason why Securus thinks it is better than GTL is that it does not outsource its field technicians like GTL does. An outsourced GTL technician may not have a vested interest in ensuring customer satisfaction like those working for Securus.

An area where Securus is an undisputed leader in is the use of VOIP services. It currently has the largest VOIP platform in the world. The platform is prone to routine upgrades, which enables distribution of services to customers at a lower cost and faster than GTL platforms. The CEO of Securus also said that proof of his company’s quality could be found in customer responses. Customers stated that they found Securus services to be superior to those of GTL.