Securus Technologies Makes Experience Matter

Securus Technologies is a company that’s been making many advances in correctional facility management. Taking on contraband has been a priority in recent history. While the company provides monitoring services presently, a new technology known as wireless containment systems are now implemented to prevent contraband cell phone usage. JPay, a recently acquired company, has overseen developing the technology, installing it, and testing it. The results so far are promising. An estimate of over a billion calls and messages intercepted is just the beginning.


Robert Johnson, a former correctional facility officer, is a consultant for Securus Technologies. He works with the company to get the units into new facilities and is an advocate of trying to pass legislation to make the systems mandatory. The cause is close to his heart. Johnson was shot six times in the chest by a former inmate. It’s reported that the reason for the hit was due to confiscating a contraband package valued at over $50,000. An infant’s life was also taken by a similar senseless act of violence.


The wireless containment systems operate similarly to a cell phone tower. The difference is that they block the signal from connecting to the appropriate network to prevent the call or message from being completed. An error message is played, stating that the communication hasn’t been completed.


Securus Technologies is a company that’s based in Texas and has over 30 years’ experience in corrections management. The organization provides software, monitoring services via telephone and in the facility with cameras, financial services, and much more. Securus is best known for connecting inmates with their loved ones. Through services such as telephone calling plans, video visitation, and messaging; they provide affordable and convenient services to all customers, internal and external.


Securus also takes customer service seriously. Recently accredited by the Better Business Bureau, the company was given an “A+” rating. Over 95 percent customer satisfaction and a nearly 100 percent one call resolution makes the company attractive to do business with. Through its newly acquired companies, it’s also begun to take on the financial services side of the business. Funding inmate accounts and processing online payments are among the newly offered services. Securus brings many new innovations to the table. Growing along with its customers and the current trends, Securus should be worth keeping an eye on in the future.


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